Common questions about Sseru Media Solutions Ltd, our services, and how we work with clients.
Sseru Media Solutions Ltd is an ICT and digital transformation company providing services such as website design and development, school management systems, digital marketing, branding, ICT consultancy, training, and technical support.
We offer a wide range of digital services including:
Yes. We specialize in digital transformation for schools, including school management systems, websites, results management, attendance tracking, fees management, ICT training for staff, and commercial printing, among others.
Yes. We work with NGOs, SMEs, startups, and corporate organizations, offering scalable and affordable digital solutions tailored to their needs.
You can request a service or quotation by contacting us via email, phone, or our whatsapp. We will assess your needs and provide a written quotation or proposal.
Project timelines depend on the scope and complexity of the work. Simple websites may take a few days, while larger systems may take several weeks. Timelines are agreed upon before work begins.
Payments are made according to an agreed schedule, which may include a deposit, milestone payments, or full payment upfront. All terms are outlined in the quotation or contract.
Yes. We offer post-launch support, maintenance, and training services. Ongoing support may be covered under a support agreement or charged separately depending on the service.
Once full payment is made, ownership of the agreed deliverables is transferred to the client, subject to our Terms and Conditions and any third-party licensing requirements.
We take data protection seriously and comply with the Uganda Data Protection and Privacy Act, 2019. Personal data is handled lawfully, securely, and confidentially. Please refer to our Privacy Policy for more details.
We do not sell personal data. Information may only be shared with trusted third-party service providers where necessary for service delivery or where required by law.
Yes. We can assist with domain registration, web hosting, email setup, and ongoing website management.
Yes. Either party may terminate a service in accordance with the agreed contract or Terms and Conditions. Payment will be required for work completed up to the termination date.
You can contact us using; services@sserumedia.com, phone: +256 772356987, Whatsapp : +256 772 356987 or visiting us at Buddo.
Our pricing depends on the scope, complexity, and duration of the project. Factors include design requirements, system features, integrations, training, and support needs. We provide transparent quotations before work begins.
No. All costs are clearly outlined in the quotation or contract. Any additional work outside the agreed scope is discussed and approved before implementation.
Yes. We can assist with domain registration, renewal, professional email setup, and DNS management as part of our hosting or support services.
Yes. We offer web hosting solutions suitable for websites, school management systems, and business applications. Hosting packages may include server space, databases, backups, and basic security.
If a support contract expires, services may be suspended until renewal. Emergency or ad-hoc support may still be provided at an agreed fee.
Technical issues can be reported via email, phone, or our official support channels. Please provide clear details to help us resolve the issue quickly.